Help Center

Find answers to common questions and learn how to get the most out of Orchard

Getting Started

Installation, setup, and first steps

Troubleshooting

Common issues and solutions

Contact Support

Get personalized help from our team

Getting Started

How do I install Orchard?

1. Download Orchard from our website

2. Open the downloaded .dmg file

3. Drag Orchard to your Applications folder

4. Launch Orchard and sign in with your account

5. Grant necessary permissions when prompted

What AI assistants does Orchard support?

Orchard works with any MCP-compatible AI assistant, including:

  • Claude Desktop - Official Anthropic client
  • ChatWise - Multi-AI desktop app
  • Cherry Studio - Advanced AI interface
  • Other MCP clients - Any app supporting the protocol

Which macOS apps are supported?

Native Apple app integrations include:

Calendar - Event management
Reminders - Task organization
Notes - Document creation
Mail - Email management
Messages - Messaging control
Maps - Location services
Music - Playback control
Weather - Forecast info

Account & Billing

Orchard Pricing Plans

How do I manage my devices?

You can manage your authorized devices from your dashboard:

  • View all connected devices
  • Remove devices you no longer use
  • See last active times
  • Authorize new devices

Can I cancel my subscription?

Yes, you can cancel anytime from your dashboard. After cancellation:

  • You'll keep Pro features until your current billing period ends
  • Your account will automatically revert to the Free plan
  • No cancellation fees or penalties

Troubleshooting

Orchard isn't responding to commands

Try these troubleshooting steps:

  • Make sure Orchard is running in the background
  • Check that your AI assistant supports MCP
  • Verify the MCP connection in Orchard settings
  • Restart both Orchard and your AI assistant
  • Check for app updates

Permission errors with macOS apps

Orchard needs certain permissions to control macOS apps:

  • Go to System Settings → Privacy & Security
  • Check Accessibility permissions for Orchard
  • Check Automation permissions for specific apps
  • Restart Orchard after granting permissions

Can't sign in to my account

If you're having trouble signing in:

  • Check your email and password
  • Try using Magic Link login instead
  • Clear your browser cache if using web login
  • Make sure you're using the correct sign-in method (email, Google, or GitHub)
  • Contact support if the issue persists

Privacy & Security

How does Orchard protect my privacy?

Orchard is built with privacy-first principles:

  • Local processing: All automation happens locally on your Mac
  • Zero data collection: We don't collect your AI conversations or commands
  • No personal data sharing: No personal data from your apps is sent to our servers
  • Secure protocol: Communication uses the secure MCP protocol
  • Open source: Based on Anthropic's open MCP protocol
  • Read our full Privacy Policy

What data does Orchard store?

We only store minimal data needed for the service:

  • Account information: Email, subscription status
  • Device identifiers: For license management only
  • Anonymized usage statistics: To improve the service
  • No personal content: No files, conversations, or automation commands

Still Need Help?

Can't find what you're looking for? Our support team is here to help.

Contact Support